Your role will be to provide 2nd line technical support to some of our key clients. To maintain a high degree of client service ensuring responses are accurate. As the ultimate escalation point for our first line team, you will be required to take escalations, understand the problem, resolve, and perform root cause analysis.
Responsibilities:
Identifies the problems' root-causes and provides support to end users and infrastructure.
Collaborate with other IT teams across the group.
Communicate with the onsite and remote users for troubleshooting and cases resolutions.
Coordinates the technical support specialists work on.
Participate in the IT procurement process.
Evaluates users' needs and provides recommendation for equipment and software.
Be accountable for VC assistance to VIP's and meeting room presentations equipment.
Communicates with external IT services providers and suppliers./li>
Requirements:
Strong Windows PC and Mac devices support, deep experience with Windows OS and Microsoft Office products.
Window Servers administration.
LAN and WAN services administration.
Local Wi-Fi service, telephony and video conference end- point solution support.
Strong written/verbal English communications skills, ability to communicate with end-users effectively