The Contract Manager (CM) will ensure the delivery of high-quality professional TFM services in line with contractual requirements, building an effective partnership with the client, supporting their strategy and bespoke requirements. The CM will provide effective leadership, management and development of the Contract, ensuring financial and operational commitments are met and exceeded.
Responsibilities:
Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management
Delivery of contractual commitments and monthly, quarterly and annual reporting to the client
Delivery of internal monthly reporting and presenting to senior stakeholders
Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implication and improvements
Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability
Ensure succession planning arrangements are in place
Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on the CBRE RISE values, QHSE, statutory legislation, Health & Wellbeing and DE&I
Engages executive involvement as needed to leverage the broader CBRE Business to introduce new scope & business pricing, as part of delivering an integrated set of services
Direct management and engagement of preferred/approved supply chain
Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience
Delivering complex projects and ensuring successful delivery
Risk management - identify risk and adopt appropriate mitigation measures
Compliance management - ensuring all activities comply with current statutory legislation
Requirements:
Experience in Facilities Management industry.
Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
A good level of English and Mathematics required.
Strong organisational and communication skills with the ability to prioritise workloads.
Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.